Introducing Inbound Call Answering Services Powered by SimplyConvert

Enhancing Client Intake with Compassion and Efficiency

In today’s competitive legal landscape, the ability to effectively manage client intake is crucial for any law firm looking to maximize its potential.

Recognizing the need for a more personal touch in handling overflow calls, SimplyConvert is proud to introduce our Inbound Call Answering Services — designed to seamlessly integrate with SimplyConvert’s client intake technology while providing a compassionate and efficient experience for your potential clients.

Why Inbound Call Answering Services Matter

For many firms, digital client intake solutions are a powerful tool for managing leads and converting potential clients.

However, there are times when a human touch is needed — whether it's answering overflow calls during high volume periods, handling inquiries after business hours, or simply providing a more personalized experience for clients who prefer speaking to a live person.

That’s where SimplyConvert's Inbound Call Answering Service steps in.

Our service is not just about answering calls — it’s about enhancing the overall client experience from the very first interaction.

With a team of U.S.-based, trauma-informed professionals, we ensure that every call is answered and every potential client feels heard, validated, and supported.

Whether your firm is running a mass tort campaign or managing a heavy caseload, our call center team is here to help you convert more leads into signed clients while maintaining the highest standards of client care.

How We Accomplish This

• Trauma-Informed, U.S.-Based Team: At SimplyConvert, we understand the importance of compassion in legal matters. Our call center is staffed with a 100% U.S.-based, trauma-informed team that is trained to handle sensitive conversations with care. We prioritize the emotional well-being of every caller, ensuring that survivors can share their experiences without fear of further distress.
• Seamless Integration with SimplyConvert: Our service works hand-in-hand with SimplyConvert’s client intake technology, enabling our representatives to instantly qualify potential clients based on your firm’s specific case criteria. All calls are tracked in real-time within the SimplyConvert CRM, ensuring that every lead is documented and accessible through the SimplyConvert dashboard.
• Scalable and Customized Call Handling: We provide each firm with a dedicated phone line, and our representatives are trained to answer calls under your firm’s name, following your specific instructions and preferences. In addition, we have a fully staffed team of intake specialists with the capability to shift resources to handle fluctuations in call volume.

The Value We Provide to Your Firm

• Increased Client Conversion: By managing calls during off-hours and peak times, our service helps your firm capture more leads and convert them into signed clients. With instant qualification and signing capabilities, you’ll see a significant boost in client conversions.
• Enhanced Client Experience: Our trauma-informed approach ensures that every caller is treated with the utmost respect and care, creating a positive first impression and building trust from the very beginning.
• Scalable Operational Efficiency: With SimplyConvert's call answering service handling the intake process, your legal team can focus on what they do best—providing top-tier legal services—without the distraction of managing overflow calls or missing out on potential clients.

Perfect for High-Demand Campaigns

Our Inbound Call Answering Service is especially beneficial for law firms running high-demand campaigns, such as TV ads for new mass torts.

By directing these calls to your dedicated line, you allow our team to manage the intake process, freeing your firm to concentrate on core client tasks.

Our service is available from 7 a.m. to 10 p.m. Central, 365 days a year, ensuring that your firm remains responsive even outside of regular business hours.

Conclusion

We believe that every potential client deserves to feel heard and supported from their very first contact with your firm.

Our Inbound Call Answering Service is designed to provide that compassionate touch while also enhancing your firm’s efficiency and client conversion rates.

If you’re ready to take your client intake process to the next level with our Inbound Call Answering Service, contact us today to learn more about how we can support your firm’s growth and success.