Client Intake with Live Chat vs. SimplyConvert's Active Client Intelligence
A guide to understanding the client intake process with Live Chat versus SimplyConvert's criteria-based chatbot and client intake platform so you can make the right choice for your law firm’s website.
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Contents
A Bad First Impression for a Law Firm?
Below is a real example of a live chat conversation with a potential client for a slip-and-fall injury. Keep in mind: this is the potential client's first interaction with the law firm. How would you perceive the conversation?
Helps You Meet Your Clients' Needs and Exceed Their Expectations
Now, take a look at the conversation between a potential client and SimplyConvert's Instant Case Evaluation chatbot. Notice the ease of communication and information gathering, which ultimately leads to a determination of whether or not the potential client qualifies for legal action.
Live Chat Leaves You and Your Potential Clients Hanging
Live Chat leaves you and your staff with the burden of converting leads — leads that may not even be qualified. With SimplyConvert, you don’t have to sift through messages between a chat agent and a user. You’re able to qualify potential clients instantly.
How SimplyConvert's Client Intake Process Goes Above and Beyond
SimplyConvert's platform takes client intake from start to finish: qualifying clients with lawyer-created criteria, managing client details and communications in a law firm CRM, managing referrals, and helping you make strategic decisions for your business.
Live Chat Cost Calculator
Former live chat users found the real cost of live chat not quantifiable. Upon audit, firms report as many as 75% of paid live chat leads resulted in individuals who were either unreachable or had hired another lawyer during the delay receive information.
Total cost of live chat for this month:
Intake specialist hourly pay rate (estimate):
Estimated number of minutes spent on initial intake:
Number of times your staff attempts to reach lead before rejecting:
Number of leads billed:
Total signed cases from live chat this month:
Cost per chat
$00.00
Additional cost per signed case from live chat:
$00.00