Account Manager

Summary:  

The Account Manager will be tasked to handle any big picture issues that a client may be facing, acting as a link between the company and the clients to ensure all needs are met.  This position is remote and will report directly to the Chief Operating Officer.

EEO Classification: Professional
Status: Non-Exempt
Salary: Base plus commission/bonus plan

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs

 

Supervisory Responsibilities:

None

 

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Satisfactory problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail

 

Education and Experience:

Bachelor’s degree in business administration, marketing, sales or similar field required.  Master’s degree preferred.

 

Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, and public groups.

 

Mathematical Skills:

Ability to apply concepts of basic math.

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

 

Computer Skills:

Strong computer proficiencies are essential must possess a strong working knowledge of Microsoft suite as well as project management programs.  

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and is regularly required to talk and hear.  The employee frequently is required to stand, walk, and sit.  

 

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is remote bases and the noise level is usually moderate.

Please send resume to: Tripp@SimplyConvert.com